Air India Expands Global Reach: Enhancing Cargo Services in South Africa

Air India Enhances Global Presence with Advanced Cargo Services

Johannesburg, South Africa – November 5, 2025

Air India, India’s leading global airline, has significantly bolstered its cargo operations by implementing cutting-edge technologies and strategic partnerships, aiming to provide enhanced services to its international clientele, including those in South Africa.

Launch of Advanced Cargo Management System

In May 2025, Air India introduced a new Cargo Management System powered by Revenue Technology Services (RTS). This system offers real-time cargo capacity information, advanced shipment planning tools, and integrated customs support, all designed to streamline operations and improve customer experience. Ramesh Mamidala, Head of Cargo at Air India, stated, “The new platform gives us the tools to serve our customers better and build more agile and competitive cargo operations.” (airindia.com)

Strategic Partnerships to Expand Reach

In July 2024, Air India partnered with IBS Software to implement the iCargo solution, aiming to digitize end-to-end cargo management. This collaboration is part of Air India’s broader digital transformation strategy, enhancing operational efficiency and decision-making capabilities. (airindia.com)

Additionally, in February 2025, Air India selected Menzies Aviation to provide cargo handling services at four key locations: Kuwait International Airport, Dallas Fort Worth International Airport, Sydney Airport, and Melbourne Airport. This partnership is expected to handle approximately 9,000 tonnes of cargo in the first year, reflecting Air India’s commitment to expanding its global cargo network. (aircargonews.net)

Commitment to Quality and Compliance

Air India has achieved Good Distribution Practice (GDP) certification for cargo operations at 16 stations, underscoring its dedication to safe, high-quality, and compliant healthcare logistics. This certification ensures that Air India’s cargo services meet stringent standards for the transportation of pharmaceutical products. (cargo.airindia.com)

READ Air India (Cargo services) in South Africa

Enhanced Customer Support

To further improve customer service, Air India has established a dedicated 24/7 Cargo Customer Centre. Customers can now reach out for assistance via phone at +91 9667106666 or email at cargocare@airindia.com, ensuring prompt and efficient support for all cargo-related inquiries. (cargo.airindia.com)

Looking Ahead

With these advancements, Air India is poised to offer more efficient and reliable cargo services to its global customers, including those in South Africa. The airline’s ongoing investments in technology and strategic partnerships reflect its commitment to enhancing its cargo operations and meeting the evolving needs of the international logistics market.