## Bharti Airtel Digitizes Operations with Oracle Cloud ERP and SCM
Indian multinational telecommunications company, Bharti Airtel, has taken a significant step by selecting Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Oracle Fusion Cloud Supply Chain Management (SCM). This move aims to modernize and streamline its finance, planning, and supply chain operations.
### Enhancing Efficiency and Agility
In a recent announcement, Airtel, the second-largest telecom operator in India, expressed its ambition to enhance its shared services through the integration of Oracle’s cloud applications. These developments are set to boost productivity and flexibility across various departments within the organization.
With the new applications, Airtel plans to automate numerous manual tasks, improve procurement processes, and achieve a comprehensive view of its financial data in real time. This shift will also enhance supply chain management, aligning with their goals to become more efficient.
### Broad Reach and Diverse Services
Airtel operates in 17 countries across South Asia and Africa, serving over 480 million customers. Its offerings include 4G/4.5G broadband, fixed lines, high-speed fiber internet, and a range of digital services like music and video streaming, digital payments, and financial solutions.
For corporate clients, Airtel provides an elaborate suite of services that encompass cloud and data center solutions, cybersecurity, IoT, advertising technology, and cloud-based communication tools.
### Commitment to Customer Experience
“This is a milestone in our journey toward adopting cloud-based applications, as we work towards building a digital Airtel,” remarked Pradipt Kapoor, CIO of Bharti Airtel. He emphasized the company’s commitment to delivering outstanding customer experiences.
“We are dedicated to transforming our internal processes so staff and partners can operate effectively, leading to enhanced customer engagement and service.”
### Supporting Airtel’s Growth
Shailender Kumar, Senior Vice President and Regional Managing Director at Oracle India, reiterated Oracle’s dedication to aiding clients in navigating market challenges and embracing innovation. “With Oracle Cloud Applications, Airtel will tap into cutting-edge technology, adapt to evolving customer needs, and transform its business operations. We’re excited to partner with Airtel and support this next phase of growth.”
In conclusion, as Airtel embarks on this transformative journey with Oracle Cloud ERP and SCM, how do you think this will impact their service delivery and customer satisfaction in the long run?